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Assertiveness Training

Assertiveness Training Courses

Coming across assertively can be a challenge, particularly when the pressure’s on. We’ll give you the confidence to get your message across, stand up for yourself and show control and influence. This course is designed specifically for people who want to be more assertive at work.

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In a nutshell you’ll learn how to…

 
 Be influential when dealing with challenging people.
 Get your message across in an engaging and confident way.
 Look and act assertively at meetings and presentations.
 Handle conflict diplomatically and professionally.
 Say NO positively when you need to.

Download our course information pack today

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LONDONBOOK NOW
28 NOV
Places available: 2
Venue: Great Portland Street, W1W 5PN
Price: £329
 Click here for more dates
BIRMINGHAMBOOK NOW
21 NOV
Places available: 3
Venue: Cambridge St, B1 2NP
Price: £329
 Click here for more dates




Our courses work. They make a difference. Here’s what people are saying…

 

  An excellent course. The trainer made me feel very at ease and was incredibly easy to talk to. At no time did he make me feel that I was wasting the group’s time. It was a very small class which made a huge difference. I took away so many new ideas and techniques to actively improve my working life. 

Tara Milne, South West Screen

  The course was excellent and the trainer was great in spotting what needs to be changed in you to be more assertive.  

Jehan, Thomson Reuters

  The course gave me the opportunity to face my ‘gremlins’. I felt comfortable and confident to do this because it was such a small group. 

Suzanne James, Sentinel Housing

  This is a very well thought out and accessible course. We had opportunities to practise and reflect on our assertiveness skills. I walked out with an action plan to implement change. Excellent! 

Charlotte Millar, WWF

  Great location and the trainer was excellent. He managed to involve everyone without forcing people to do too much or feel uncomfortable. Some very positive points to take away.  

Richard Hill, Private Individual

  I loved the personal approach. I have learnt a lot about myself and the right way to be assertive without appearing defensive. Finding out how others see me was an eye opener and a catalyst for change. I have gained a tremendous amount from today. Thanks for a great, memorable day.  

Gareth Filer, Monitise Group

  I found the course to be excellent. Full of useful hints and tips. It has changed my complete way of thinking and working for the better.  

Lisa Calinson, Next Plc

All our testimonials are taken directly from our course exit questionnaires




Assertiveness Training Course Overview

We guarantee there will never be more than 6 people per course. Why? Because we want to focus on your specific challenges. We want you to get everything you can from the day.

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Course Aims

Our assertiveness training gives delegates the skills to be assertive in work situations. Delegates learn how to use different behaviours to deal assertively with colleagues, managers, suppliers and customers. They discover how to influence people and maintain a positive working relationship, even when someone challenges their opinion or disagrees with them.

Who Should Attend

The course is suitable for all levels of seniority. It’s beneficial for anyone who struggles to assert themselves in challenging work situations and wants to be more influential with colleagues, managers, clients or suppliers.

Course Overview

Introduction

 Course objectives and overview.
 Identifying what constitutes ‘assertiveness’ in a work environment.

Understanding your natural assertiveness style

 Revealing if your natural communication style is helping or hindering you being assertive.
 Discovering your instinctive assertiveness style when you’re under pressure.
 Knowing how and when to adapt your assertiveness style to really influence a challenging situation in the workplace.

Assertive behaviours

 Exploring different ways to be assertive and influential in work situations.
 Understanding the passive and active sides of assertiveness.
 Using your body language and voice assertively to get people to listen to you and respect your opinion.

Assertive language

 Focusing your message and knowing what you want to achieve.
 Using positive language even when communicating messages people don’t want to hear.
 Finding a way to enthuse people by making your message positive even when they disagree with you.

Confidence and assertiveness

 Feeling comfortable and having confidence when presenting your opinion assertively to seniors.
 Overcoming shyness when speaking in front of a group at work meetings.
 Turning nerves or anxiety into positive traits that actually help, rather than hinder you when you need to be assertive.

Assertiveness in practice

 Saying ‘No’ assertively when a work colleague asks you to do something that will affect your other priorities.
 Using work meetings as a focus for adopting assertive behaviour.
 Dealing with conflict assertively and sensitively.
 Developing a personal assertiveness action plan focused specifically on your work responsibilities.

Main Topics Covered

Knowing how you come across

To be assertive, it’s essential to know how you really come across to people. Is your self-perception the same as other peoples perception of you? Most people are surprised to discover that they don’t come across in the way they think they do.

Adapting your instinctive behaviour

You’ll work out how assertive you are naturally. You’ll discover your instinctive communication style and how making subtle tweaks to your style can make a massive difference when you need to be assertive with colleagues, clients or suppliers.

Being assertive in challenging situations

We’ll show you the different types of assertive behaviour you can use. You’ll understand how to adapt the way you come across to suit the situation. You’ll learn to deal with challenging situations and people without coming across as aggressive.

How to engage people using your body language and voice

During this part of the course you’ll find out how to use your body language and voice to your advantage. We’ll share some simple proven techniques which help you to look and feel assertive.

Enthusing people when the pressure’s on

Assertive body language has to be supported by assertive language. You’ll discover how to prepare properly before you speak, even when you’ve only got a few seconds. You’ll find out how to give feedback positively and how to enthuse people, even when they disagree with you. We’ll show you how to say No diplomatically.

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Why choose Think Confidence?

Think Confidence is a specialist training provider. We’re a dedicated, friendly team of confidence and assertiveness experts led by Mike McClement. Mike is a renowned confidence coach and a behavioural expert. He’s also the author of the best-selling book Brilliant Self-Confidence. We believe small class sizes are key. That’s why we guarantee there will never be more than 6 delegates on a course. Booking a course with us means you’ll receive personal, focused, expert tuition. What’s more we offer free access to our extensive library of elearning resources to every delegate.

 

We’re trusted and used by all these organisations

Private Sector

ABC Self Store, Active Learning, Aeroflex International, Agilisys, Agility Medical, AHDB, Air Tanker Services , Alberto Culver, Alfresco Software, Allow, Alstom Power, Alton Towers Resort, Alwyns LLP, Amlin, Arden House Residential Care, Annington, Areva T & D, ASAP Fire Systems, Atkins Global, AUEA, Avery Weigh Tronix, Aviva, AXA Insurance, AXA Corporate Solutions, Baily Garner LLP, Bam Nuttall, Bayer Healthcare, Bath Institute of Rheumatic Diseases, BCD Travel, Beaming Baby, Beazley Group, BetFred, BG Group, BHH Clinical Commissioning Group, Big Hand, Binding Site Group, BlueFish Intelligence, Book Trust, Booking.com ,Bovill, Bristol Debt Advice Centre, Bristol PCT, Bullring, Birmingham, Capital Pleasure Boats, Carbon Trust, Carlsberg, Castle Vale Community Housing, Cazenove Capital Management, CCL City Training, Centrica Energy, Centre for Sustainable Energy, Charles Russell, Clevedon Medical Centre, Cockett Marine Oil, Conscious Solutions, Creative Cake Company, Criteria Fieldwork, Cross Key Homes, Curo Group, CVN Services, Daiwa Capital Markets Europe, Deafinite Interpreters, Dennis Publishing, DePaul UK, Derbyshire Health United, DGRI, DHL Flight Assembly Centre, Diamond Build, Direct Traffic Media, Discovery Communications Europe, Doosan Babcock Energy, Driven Worldwide, DRL, Dunlop Aircraft Tyres, EC Harris, Echo Environmental Services, Echo Northern Ireland, Echo Rapid India, Eduserv, EFTTEX, EIPC Ltd, Engineering, Enhance Media, Maintenance Services, EON UK, Epping Forest Burial Park, E-scape Interactive, Ernst & Young, ESRI UK, Ethical Property Company, Exegesis SDM, EY, Falcon Chambers, Farrer & co, Fieldwork Education, Fireblade Automation Systems, First Community Healthcare, First Great Western, Fjord, Forbo Flooring, Fortis Bank, Gateway Family Services, Gazprom, Global Crossing, Goodrich Activation Systems, Graig Shipping, Grant Thornton, Greater London Enterprise, Greensleeves Homes Trust, Griffin, GSK, GVA, Hamstead Book Keeping, Hatfield Philips, Heritage Lottery Fund, HF Trust Ltd, Hospital Records, Household Design, HSBC Securities Services, Huntswood, IFS Defence, IGF Group, ILS, Imerys Minerals, Indepth Hygiene Services, Integron Managed Solutions, IOP Publishing, IPL, ISP, IT Data Consulting, John Sisk & Son, Jurys Inn, Kavanagh Retailing (UK), Keltec, Kineta, Kingfisher, Knowledge Pool Group, Konecranes, Leapfrog, Legg Mason, Liverpool Victoria Asset Management, Lloyds British Testing, Lloyds TSB, London Eye, MAC UK, Magellan Aerospace, Marketing Birmingham, Marlin Financial, Marriott Hotels, Mars Chocolate UK, Martyn Fiddler Associates, MCCH Society, McGraw Hill, MDP Accountancy, Mediaedge CIA , MEL Research, Merlin Entertainments, Merlin Housing, Miniclip, Mischon de Reya, Mitsubishi Electric Europe, Mitsubishi Pharma Europe, Molnlycke Health Care, Monitise International, Myers Beds, Newedge UK Financial, Next Plc, Nomura, Northern Rock Foundation, Notaro Homes, Orange Business Services, ORC International, Organix, Orthus Ltd, Osborne Clarke, Panacea Finance, Parkinsons, Pitman Training, Point Blank London, Porsche UK, Precor, Premier Foods, Procure, Prime Lofts, Progress Care Solutions, Publicservice.co.uk, Pukka Herbs, QAD Europe Ltd, QBE, Qinetiq, Rainsford, Rathbones, Regen SW, Resource Futures, Retail Trust, Risk Advisory Group, Robert Dyas Holdings, Rose & Company, Royal Bank of Scotland Insurance, Royal College of Pathologists, Royal Shakespeare Company,RSA Accident Repairs, SAIC Motor UK, Sanofi, SCA Hygiene Products, Schneider Trading, SciSys Ltd, Selwood Housing, Sentinel, Serco, Shape Housing Association, Shell Global Solutions (UK) Siemens Healthcare Diagnostics, Simpson Millar, SKF, SkinClinics, Smarts, SMBC Nikko Capital Markets, Smethwick Pakistani Muslim Association, Smith & Nephew Endoscopy, Social Housing Solutions, South Hook LNG Terminal, South West Screen, Sperry Rail International Ltd, Standard & Poors, Standard Bank, Stanley House Care, Statoil, Stoll, Sub-Mission Dive Centre, Sumitomo Mitsui Banking Corporation, Sun Chemical, Sutton and East Surrey Water, Swagelok UK, Systems Engineering and Assessment, Thames Reach, Thames Valley Housing Association, The Crown Estate, The Kings Ferry, The Royal College of Pathologists, The Scout Association, Tie Rack Retail Group, Timet, TMF Management, Tonic Life Communications, Trent and Dove Housing, Tribal Trowers & Hamlin, Twentieth Century Fox Film Company , Tysers Insurance, UKTV, Urenco Chemplants, Value Retail, Verridian, Vinci, Water Aid, Weightmans, Weston Hospicecare, Wessex Water, West Mercia Supplies, Westpoint Construction, Yell Adworks, YFM, YPO

Public Sector

ADAS, Avon & Somerset Probation Trust, Avonfire and Rescue Service, Basildon Borough Council, Basingstoke and Deane Borough Council, Birmingham City Council, British Quality Foundation, CAMHS, Careers South West, CIFAS, East Berkshire out of hours Service, East Midlands Development Agency, English Institute of Sport, Environment Agency, Financial Ombudsman Service, Forest of Dean District Council, Forestry Commission, Health Protection Agency, Hertfordshire County Council, Highways Agency, Historic Royal Palaces, HM Prison Bristol, HMP Ashfield, Home Office, London Borough of Camden, London Borough of Hillingdon, London Fire Brigade, Liverpool City Council, Maritime & Coastguard Agency, Ministry of Justice, Natural England, NICE, Nottingham City Council, North Somerset Council, North Warwickshire Borough Council, Office of Rail Regulation, Royal Brompton and Harefield Hospital, Royal Hospital Chelsea, Royal Society for the Prevention of Accidents, Sandwell Metropolitan Borough Council, South Gloucestershire Council, Stoke-on-Trent City Council, Vehicle Checking Agency (VCA), West Midlands Fire Service, Wiltshire County Council

Education

Ashby School, Aston Manor Academy, Aston University Engineering Academy, Baschurch C of E Primary School, Bath Spa University, Blundells School, City University, Cranleigh School, Estover Community College, Great Bentley Primary School, Halesowen College, Higham Lane School, London Metropolitan University, Maidstone Grammar School, Oasis Academy, Queen Alexandra College, Radley College, The Open University, Thomas Deacon Academy, University of Exeter, University of Northampton, University of Oxford, University of Plymouth, University of Sussex, University of the West of England

Charities

Action For Children, Amnesty International, Arts Council England, Association of Spina Bifida & Hydrocephalus, Castle Vale Community Housing Association, Charity Commission, Christian Aid, Crisis UK, Dudley Mind, Girl Guiding Association, Groundworks, Holy Trinity Brompton, Independent Age, Princes Trust, St. Loye’s Foundation, St. Stephens Aid Trust, Stonewall, The Pocklington Trust, Volunteer Centre Westminster, WAY Foundation, Weston Hospice Care, WWF, YMCA, YouthNet

We offer a 10% discount on all our assertiveness training courses to charities

BOOK AN ASSERTIVENESS TRAINING COURSE TODAY




Continue Your Learning After The Course.
FREE Access To Videos, Personality Tests & Practical Exercises.

 

FREE ELearning Resources

Once you’ve booked your course, you’ll gain immediate access to our on-line learning. A library jam packed with engaging, specialised resources. Supplement your learning with videos, downloads and practical exercises.

Also enjoy free access to all our Personality Questionnaires including the Reality Check Questionnaire; a unique way of finding out how other people really see you.
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Our Assertiveness Training Courses. When and Where?

We run one day courses in London, Bristol and Birmingham. Our prices include everything – that’s VAT, booking fees, lunch, refreshments. There’s nothing else to pay.

London Courses

 BOOKNOW19 OCTOBER – CENTRAL LONDON – £329 per delegate RESERVE LIST
 BOOKNOW28 NOVEMBER – CENTRAL LONDON – £329 per delegate
 BOOKNOW18 JANUARY – CENTRAL LONDON – £329 per delegate
 BOOKNOW20 FEBRUARY – CENTRAL LONDON – £329 per delegate
 BOOKNOW21 MARCH – CENTRAL LONDON – £329 per delegate
 BOOKNOW26 APRIL – CENTRAL LONDON – £329 per delegate
 BOOKNOW30 MAY – CENTRAL LONDON – £329 per delegate
 BOOKNOW5 JUNE – CENTRAL LONDON – £329 per delegate

Venue Details

Park Crescent Conference Centre, Great Portland Street, W1W 5PN

 

By tube: Great Portland Street (1 min walk). Regents Park (2 min walk). Warren Street (5 min walk).

By Bus: C2 (Oxford Street) 18 (Euston) 205 (Paddington) 30 (Marble Arch)

By train: Euston & Kings Cross mainline stations (10 min walk or 2 mins by tube to Great Portland Street)

 

Birmingham Courses

 BOOKNOW21 NOVEMBER – BIRMINGHAM – £329 per delegate
 BOOKNOW16 JANUARY – BIRMINGHAM – £329 per delegate
 BOOKNOW21 FEBRUARY – BIRMINGHAM – £329 per delegate
 BOOKNOW22 MARCH – BIRMINGHAM – £329 per delegate
 BOOKNOW25 APRIL – BIRMINGHAM – £329 per delegate
 BOOKNOW31 MAY – BIRMINGHAM – £329 per delegate
 BOOKNOW6 JUNE – BIRMINGHAM – £329 per delegate

Venue Details

Austin Court, 80 Cambridge Street, Birmingham, B1 2NP

 

Parking: Car parking available, must be pre-booked

By train: Birmingham New Street mainline station (10 mins walk)

 

Bristol Courses

 BOOKNOW26 JANUARY – BRISTOL – £329 per delegate
 BOOKNOW23 MARCH – BRISTOL – £329 per delegate
 BOOKNOW1 JUNE – BRISTOL – £329 per delegate

Venue Details

Mercure Holland House Hotel, Redcliffe Way, Bristol, BS1 6NJ

 

Parking: Car parking available at the hotel.
By train: Bristol Temple Meads Station (10 mins walk).

 

How to book a place on an Assertiveness Training Course

Choose a payment method     Select a course date     Receive confirmation

 

Booking Options

For companies: We accept payments by credit card, BACS or cheque. Once we’ve received your booking request, we’ll send you an invoice and course joining instructions.

BOOK NOW & RECEIVE AN INVOICE

For private individuals (delegates funding the course themselves): We offer an easy and secure on-line payment system. We accept all major credit/debit cards. Once your payment has been processed, you’ll receive course confirmation and a payment receipt.

BOOK NOW & PAY BY CREDIT CARD

Booking Notes

 We require a minimum of 3 people to run a course. In the unlikely event that we need to re-schedule a course, we’ll offer a full refund or a place on an alternative date.
 We understand that work schedules can change. If you need to cancel your place, we’ll offer a refund if you let us know 14 days prior to the course date.
 Course cancellations made within 14 days of the course date are non-refundable.




 

FAQ’s about our Assertiveness Training

If you can’t find an answer, you can call us on 01364 649155

How does your booking process work?
Booking an assertiveness training course is easy.

Booking an assertiveness training course is easy. If you’re from a company, we’ll send you an invoice once you’ve completed the booking form. If you’re a private individual, you’ll need to pay by credit card to confirm your place.

What happens on the day? Is there a course outline?
The trainer will follow a schedule….

The trainer will follow a schedule for the day but as the groups are small, he will allow time to focus on specific assertiveness issues that individuals want to address. We address the active side of assertiveness (speaking assertively and getting people to listen to you) and also the passive side (listening and preparing before you speak).

If you have any doubts if one of our assertiveness courses is right for you, we’ll be happy to chat with you about your reasons for coming and how the day can help you. Please email us (hello@think-confidence.com) or call on 01364 649155.

Is there any follow up after the assertiveness course?
Your training doesn’t end when you leave the course …

Your training doesn’t end when you leave the course. To help you keep up the momentum, you’ll leave the course with a personal assertiveness action plan. This helps you put the assertiveness skills you’ve learnt into practice in real situations at work. You’ll also have practical assertiveness exercises to use whenever you need to be assertive at work. We also like to keep in touch after the course to find out how you’re getting on. You can contact us any time for a chat or if you’d like some advice about a specific assertiveness situation that’s comes up.

What should I wear, timings, food etc..?
We suggest you dress for the course in the way you feel most comfortable. The majority of people…

We suggest you dress for the course in the way you feel most comfortable. The majority of people wear ‘smartish’ casual clothes. Our assertiveness courses start at 9.30am and normally finish at 4.30pm. We have three breaks during the day for refreshments and lunch. These are included in the cost of the course. If you have any special dietary requirements, just let us know beforehand so we can let the venue know.

What type of people generally attend your assertiveness training courses?
We meet a wide range of people on our assertiveness training courses. Some …

We meet a wide range of people on our assertiveness courses. Some book through their employer and others book the course privately. Most people attend for work-related reasons. Our delegates’ experience levels vary greatly; some struggle with being assertive within a management role, others are more junior employees who are being encouraged to be more assertive with colleagues or clients. Our small group sizes make it possible to address everyone’s assertiveness issues, regardless of their background, experience or seniority.

Do I need to complete any pre-course material?
You don’t need to bring anything with you or do any work before our assertiveness training courses. We’ll give…

You don’t need to bring anything with you or do any work before our assertiveness training courses. We’ll give you comprehensive handouts during the day which you can make notes in and take away with you.

What happens if I need to cancel my place on one of your assertiveness training courses?
You can cancel your place at any time. Cancellation…

You can cancel your place at any time. Cancellation fees may occur. For more information please refer to our terms and conditions.

Where do you run your assertiveness training?
We run our assertiveness training courses in central London…

I have a specific assertiveness issue to deal with at work – will there be time to address my concerns?
Yes. We keep the numbers small on our assertiveness training courses…

Yes. We keep the numbers small on our assertiveness training courses (maximum six people per course) so that we can get to know you properly. This makes it possible for us to address a specific assertiveness issue or difficulty you’re having at work.

 

Places are limited. We only take 6 people per course.

BOOK AN ASSERTIVENESS TRAINING COURSE TODAY

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