Assertiveness Training Courses

We guarantee a maximum of 6 people per course

Our one day assertiveness training courses in London, Birmingham & Bristol are designed specifically for people who want to be more assertive at work. Coming across assertively can be a challenge, particularly when the pressure’s on. This course will give you the confidence to get your message across, stand up for yourself and show control and influence.

This course will teach you how to…

Be influential when dealing with challenging people.
Get your message across in an engaging and confident way.
Look and act assertively at meetings and presentations.
Handle conflict diplomatically and professionally.
Say NO positively when you need to.

PLUS you’ll receive free access to…

Our post-course learning resources. A library jam packed with hundreds of bite-sized videos, downloads and practical exercises. Also enjoy free access to all our Personality Questionnaires including the Reality Check Questionnaire; a unique way of finding out how other people really see you.

Download a course information pack

NEXT COURSE DATES

Click here for ALL dates

LONDONBOOK NOW
14 Sept 2023

Venue: Great Portland Street, W1W 5PN
Price: £329

BIRMINGHAMBOOK NOW
18 JUL 2023

Venue: 80 Cambridge Street, B1 2NP
Price: £329

BRISTOLBOOK NOW
22 AUG 2023

Venue: Redcliffe Way, BS1 6NJ
Price: £329

Key Facts

Only 6 people per course
Specialists in assertive behaviour
Cost for one day is £329. This includes lunch, refreshments plus access to our comprehensive library of post-course online resources.

Click here for more dates

Assertiveness Training Course Overview

We guarantee there will never be more than 6 people per course. We want to focus on your specific challenges. We want you to get everything you can from the day. You can ask questions and get answers about being more assertive from an expert in a relaxed environment. You’ll leave the course with a personal assertiveness plan and clear objectives.

Course overview

Our assertiveness training gives delegates the skills to be assertive in work situations. Delegates learn how to use different behaviours to deal assertively with colleagues, managers, suppliers and customers. They discover how to influence people and maintain a positive working relationship, even when someone challenges their opinion or disagrees with them. The course is suitable for all levels of seniority.

Introduction

Course objectives and overview.
Identifying what constitutes true ‘assertiveness’ in a work environment.

Understanding your natural assertiveness style

Revealing if your natural communication style is helping or hindering you being assertive.
Discovering your instinctive assertiveness style when you’re under pressure.
Knowing how and when to adapt your assertiveness style to really influence a challenging situation in the workplace.

Assertive behaviours

Exploring different ways to be assertive and influential in work situations.
Understanding the passive and active sides of assertiveness.
Using your body language and voice assertively to get people to listen to you and respect your opinion.

Assertive language

Focusing your message and knowing what you want to achieve.
Using positive language even when communicating messages people don’t want to hear.
Finding a way to enthuse people by making your message positive even when they disagree with you.

Confidence and assertiveness

Feeling comfortable and having confidence when presenting your opinion assertively to seniors.
Overcoming shyness when speaking in front of a group at work meetings.
Turning nerves or anxiety into positive traits that actually help, rather than hinder you when you need to be assertive.

Assertiveness in practice

Saying ‘No’ assertively when a work colleague asks you to do something that will affect your other priorities.
Using work meetings as a focus for adopting assertive behaviour.
Dealing with conflict assertively and sensitively.
Developing a personal assertiveness action plan focused specifically on your work responsibilities.

Assertiveness Training. When and Where?

We run one day Assertiveness Training courses in London, Birmingham and Bristol. We also provide in-house assertiveness training courses throughout the UK.

The cost is £329 per delegate – this includes, lunch, refreshments and access to our extensive library of post-course online resources.

London Courses

Great Portland Street, W1W 5PN

14 SEPT 2023

5 DEC 2023

6 FEB 2024

Birmingham Courses

80 Cambridge Street, B1 2NP

18 JUL 2023

3 OCT 2023

16 JAN 2024

Bristol Courses

Redcliffe Way, BS1 6NJ

22 AUG 2023

10 NOV 2023

26 JAN 2024

Our courses work. Here’s what people are saying…

I loved the personal approach. I have learnt a lot about myself and the right way to be assertive without appearing defensive. Finding out how others see me was an eye opener and a catalyst for change. I have gained a tremendous amount from today. Thanks for a great, memorable day.

Gareth Filer, Monitise Group

An excellent course. The trainer made me feel very at ease and was incredibly easy to talk to. At no time did he make me feel that I was wasting the group’s time. It was a very small class which made a huge difference. I took away so many new ideas and techniques to actively improve my working life.

Tara Milne, South West Screen

The course was excellent and the trainer was great in spotting what needs to be changed in you to be more assertive.

Jehan, Thomson Reuters

The course gave me the opportunity to face my ‘gremlins’. I felt comfortable and confident to do this because it was such a small group.

Suzanne James, Sentinel Housing

This is a very well thought out and accessible course. We had opportunities to practise and reflect on our assertiveness skills. I walked out with an action plan to implement change. Excellent!

Charlotte Millar, WWF

Great location and the trainer was excellent. He managed to involve everyone without forcing people to do too much or feel uncomfortable. Some very positive points to take away.

Richard Hill, Private Individual

I found the course to be excellent. Full of useful hints and tips. It has changed my complete way of thinking and working for the better.

Lisa Calinson, Next Plc

Why Choose Think Confidence…

Small Groups, specialist trainer and FREE post course learning resources.

Your trainer – Mike McClement – has been a personal development coach (specialising in confidence and assertiveness skills) for over 20 years. He’s the author of the best selling book, Brilliant Self-Confidence. Mike is deeply passionate about sharing his wealth of knowledge and experience. He has helped thousands of people move beyond their comfort zone to create real change in their lives.

We guarantee there will only be 6 people on your course. A small group means a relaxed and informal atmosphere. We want you to feel comfortable and happy. With just 6 people, Mike can get to know you. Although each person’s overall reason for attending will be the same – to be more ‘assertive’, they will have their own personal reasons for coming too. Mike will have time to help you as an individual. This makes a huge difference; people tell us it is one of the main reasons this course is so successful.

All participants on our face-to-face courses receive FREE access to our on-line learning resources. It’s a library jam-packed full of videos, downloads and exercises. What’s more, you can access 8 Personality Tests which give a thorough insight into how you naturally come across and behave in certain situations. Your results will act as a helpful self-improvement tool and a solid cornerstone for personal development.

If you’re not sure if this course is right for you, please call us on 01364 649155 so we can explain the day in more detail. We want you to get the very most from the assertiveness course. It’s important to us that you feel happy and comfortable with your choice.

We’re trusted and used by all these organisations

Private Sector

2 Sisters Group, A4 Design & Print, ABC Self Store, AB Agri, Accessible Transport Group, Active Learning, ACS Construction, Aeroflex International, Agilisys, Agility Medical, AHDB, Airbus Helicopters, Air Tanker Services , Alberto Culver, Alfresco Software, Allow, Alstom Power, Alton Towers Resort, Alwyns LLP, Amido, Amlin, Amplicon Liveline, Arden House Residential Care, Arthur Morrice, Annington, Areva T & D, ASAP Fire Systems, Atkins Global, AUEA, Avery Weigh Tronix, Aviva, Avon & Bristol Law Centre, AXA Insurance, AXA Corporate Solutions, Baily Garner LLP, Bam Nuttall, Basekit Platform, Bayer Healthcare, Bath Institute of Rheumatic Diseases, BCD Travel, Beaming Baby, Beazley Group, BetFred, BG Group, BHH Clinical Commissioning Group, Big Hand, Binding Site Group, BlueFish Intelligence, BMS Group, Book Trust, Booking.com, Books 2 Door, Bovill, Bulk Powders, Bristol Debt Advice Centre, Bristol Fluid Systems, Bristol PCT, Bullring, Birmingham, Camping and Caravanning Club, Capital Pleasure Boats, Carbon Trust, Carlsberg, Castle Vale Community Housing, Cardtronics UK, Carter Backer Winter, Cashflows Europe, Cats Protection, Cazenove Capital Management, CCL City Training, Centrica Energy, Centre for Sustainable Energy, Certsure, Chapman Freeborn International, Charles Russell, Clarasys, Clevedon Medical Centre, Cockett Marine Oil, Colebrook Bosson Saunders, Commerzbank, Conscious Solutions, Cookson Precious Metals, Coolair, Creative Cake Company, Criteria Fieldwork, Cross Key Homes, CSL Dualcom, Curo Group, CVN Services, Daiwa Capital Markets Europe, Deafinite Interpreters, Dennis Publishing, Derwent London, DePaul UK, Derbyshire Health United, Design2E, DFDS Seaways, DGRI, DHL Flight Assembly Centre, Diamond Build, Dimensions, Direct Traffic Media, Discovery Communications Europe, Doosan Babcock Energy, Driven Worldwide, DRL, Ducalife, Dunhill Medical Trust, Dunlop Aircraft Tyres, EC Harris, Echo Environmental Services, Echo Northern Ireland, Echo Rapid India, Eduserv, EFTTEX, EIPC Ltd, Elkington & Fife, Energy Matters Nationwide, Engineering, English National Opera, Enhance Media, EON UK, Epping Forest Burial Park, E-scape Interactive, Ernst & Young, ESRI UK, Ethical Property Company, Exegesis SDM, EY, FAFU, Falcon Chambers, Farrer & co, FEC Energy, Fieldwork Education, Fireblade Automation Systems, First Community Healthcare, First Great Western, Firstkind, Fjord, Forbo Flooring, Fortis Bank, Fox Rodney, Freestead Process Technology, Friends of Westonbirt Arboretum, Gateway Family Services, Gazprom, GES, Global Crossing, Gong Communcations, Goodrich Activation Systems, Gowling WLG, Graig Shipping, Grant Thornton, Greater London Enterprise, Greensleeves Homes Trust, Griffin, Grupo Bimbo, GSK, GVA, Halcrow Property, Hamstead Book Keeping, Hatfield Philips, Healthwatch Surrey, Heritage Lottery Fund, HF Trust Ltd, Hospital Records, Household Design, How to Moodle, HSBC Securities Services, Huntswood, Ichange Management, Ideagen, IFS Defence, IGF Group, ILS, Imerys Minerals, IMG, Indepth Hygiene Services, Invista Electrical, Integron Managed Solutions, IOP Publishing, IPL, ISP, IT Data Consulting, Jac Travel, Jasper Films, Jaymart Rubber, JGP Resourcing, John Sisk & Son, Jurys Inn, Kavanagh Retailing (UK), Keltec, Kineta, Kingfisher, Knowledge Pool Group, Konecranes, Lamb Weston, Leapfrog, Legg Mason, Leonardo, Lew Technologies, Lion Capital, Liverpool Victoria Asset Management, Lloyds British Testing, Lloyds TSB, London Eye, MAC UK, Magellan Aerospace, Mammoth Graphics, Marketing Birmingham, Marlin Financial, Marriott Hotels, Mars Chocolate UK, Martin Randall Travel, Martyn Fiddler Associates, MCCH Society, McGraw Hill, MDP Accountancy, Mediaedge CIA , MEL Research, Mercieca, Merlin Entertainments, Merlin Housing, Miniclip, Mischon de Reya, Mitsubishi Electric Europe, Mitsubishi Pharma Europe, Molnlycke Health Care, Monitise International, Myers Beds, Myoderm, Nationwide Building Society, Natures Way Foods, Newedge UK Financial, Newnham Court Vets, Next Plc, Nordan, Nomura, Northern Rock Foundation, Notaro Homes, NPD Group, Orange Business Services, ORC International, Organix, Orthus Ltd, Osborne Clarke, Outplay, Outside in Marketing, Outsource UK, Overbury, Oxford Computer Consultants, Panacea Finance, Paradigm Housing Group, Parkinsons, Pitmans Law, Pitman Training, Pitney Bowes, Point Blank London, Porsche UK, Precor, Premier Asset Management, Premier Foods, Procure, Prime Lofts, Progress Care Solutions, Publicservice.co.uk, Pukka Herbs, QAD Europe Ltd, QBE, Qinetiq, Quidco, Quod, Quorn Foods, Rainsford, Rakuten Marketing, Rathbones, Riyad Bank, Regen SW, Resource Futures, Retail Trust, Risk Advisory Group, Robert Dyas Holdings, Rogers Stirk Harbour, Rose & Company, Rostrum, Royal Bank of Scotland Insurance, Royal College of Pathologists, Royal Philarmonic Orchestra, Royal Shakespeare Company,RSA Accident Repairs, SAIC Motor UK, Salmon, Sanofi, SCA Hygiene Products, Schneider Trading, SciSys Ltd, Scott Prenn, Secret Saviours, Selwood Housing, Sentinel, Serco, Shape Housing Association, Shell Global Solutions (UK) Siemens Healthcare Diagnostics, Simpson Millar, SKF, SkinClinics, Smarts, Smart Pipes, Smartsec Solutions, SMBC Nikko Capital Markets, Smethwick Pakistani Muslim Association, Smith & Nephew Endoscopy, Social Housing Solutions, Sock Academy, South Hook LNG Terminal, South West Screen, Sperry Rail International Ltd, Standard & Poors, Standard Bank, Stanley House Care, Statoil, Stoll, SNU Trust, Square Enix, Sub-Mission Dive Centre, Sumitomo Mitsui Banking Corporation, Sun Chemical, Sutton and East Surrey Water, SSC, Swagelok UK, Systems Engineering and Assessment, Telehouse Europe, Thames Reach, Thames Valley Housing Association, The Crown Estate, The Kings Ferry, The Norris Museum, The Royal College of Pathologists, The Scout Association, Tie Rack Retail Group, Timet, TMF Management, Tonic Life Communications, To The End, TPICAP, Trent and Dove Housing, Tribal Trowers & Hamlin, TSHC, Twentieth Century Fox Film Company , Tysers Insurance, UKTV, UK Power Networks, Urenco Chemplants, Urgo Medical, Value Retail, Vale of Aylesbury Housing Trust, Verisk Risk Rating, Verridian, Vinci, Volac International, Warrington Housing Association, Water Aid, Weightmans, Weston Hospicecare, Wessex Water, West Mercia Supplies, Westpoint Construction, White & Company, Wilsons Garage, Workspace Group, Yell Adworks, YFM, YPO

Public Sector

ADAS, Avon & Somerset Probation Trust, Avonfire and Rescue Service, Basildon Borough Council, Basingstoke and Deane Borough Council, Birmingham City Council, British Quality Foundation, CAMHS, Careers South West, CIFAS, Crown Prosecution Service, Department for Exiting The European Union (DEXEU), East Berkshire out of hours Service, East Cambridgeshire District Council, East Midlands Development Agency, English Institute of Sport, Environment Agency, Financial Ombudsman Service, Forest of Dean District Council, Forestry Commission, Havant Borough Council, Health Protection Agency, Hertfordshire County Council, Higher Education Funding Council for England, Highways Agency, Historic Royal Palaces, HM Prison Bristol, HMP Ashfield, Home Office, London Borough of Camden, London Borough of Hillingdon, Maritime & Coastguard Agency, Medics Network, Mendip District Council, Ministry of Defence, Ministry of Justice, National Housing Federation, Natural England, NICE, Nottingham City Council, North Somerset Council, North Warwickshire Borough Council, Public Health England, Office of Rail Regulation, OFWAT, ROSPA, Royal Brompton and Harefield Hospital, Royal Hospital Chelsea, Royal Society for the Prevention of Accidents, Sandwell Metropolitan Borough Council, South Gloucestershire Council, Stoke-on-Trent City Council, Surrey & Borders NHS Partnership, Swanley Town Council, University Hospitals of Coventry & Warwickshire, Vehicle Checking Agency (VCA), Welwyn Hatfield Borough Council, West Midlands Fire Service, Wiltshire County Council

Education

Ashby School, Aston Manor Academy, Baschurch C of E Primary School, Bath Spa University, Blundells School, Camphill Devon Community, City University, Clapham Manor Primary School, Cranleigh School, Department of Histopathology, Earlham Primary School, Education & Training Foundation, Estover Community College, Eton College, Evolution Centre, Great Bentley Primary School, Halesowen College, Higham Lane School, London Metropolitan University, Maidstone Grammar School, Newham Sixth Form College, Oasis, Queen Alexandra College, Radley College, The Open University, Thomas Deacon Academy, University of Exeter, University of Northampton, University of Plymouth, University of Sussex, University of the West of England, Wolverhampton Grammar School

Charities

Action For Children, Age UK (Oxfordshire), Amnesty International, Arts Council England, Association of Spina Bifida & Hydrocephalus, Castle Vale Community Housing Association, Charity Commission, Christian Aid, Dudley Mind, Girl Guiding, Groundworks, Holy Trinity Brompton, Homeless Link, Independent Age, Masonic Charitable Foundation, National Trust, Place2Be, Princes Trust, St. Loye’s Foundation, St. Stephens Aid Trust, Stonewall, Teenage Cancer Trust, Volunteer Centre Westminster, Wateraid, WAY Foundation, Weston Hospice Care, WWF, YMCA, YouthNet

We offer a 10% discount on all our assertiveness training courses to charities

BOOK AN ASSERTIVENESS TRAINING COURSE TODAY

Free Post Course Resources

Once you’ve booked your course, you’ll gain immediate free access to our on-line confidence resources. A library jam packed with engaging, specialised resources. Supplement your learning with videos, downloads and practical exercises.

Also enjoy free access to all our Personality Questionnaires including the Reality Check Questionnaire; a unique way of finding out how other people really see you.

Included in the price of your course

Videos: Over 100 engaging videos packaged in bite-sized series.
Personality questionnaires: Access to all 8 of our revealing personality questionnaires.
Exercises: Practical exercises and downloads relating to real life.
Progress tracker: See at a glance exactly what you’ve completed and what’s still left to do. Keep track of your personality questionnaire results and create a ‘favourites’ playlist.

FAQ’s about our Assertiveness Training

If you can’t find an answer, please visit our frequently asked questions page or you can call us on 01364 649155

How does your booking process work?

Booking an assertiveness training course is easy. Once you’ve chosen your course, date and venue you can quickly reserve a place. Click on any ‘Book Now’ button and you will be taken to the booking options page. Here you’ll have the opportunity to complete a booking form. If you are funding the course privately we ask for payment by credit card. If you’re from an organisation you can choose to receive an invoice. Alternatively, you can reserve your place by calling or emailing us. Once we receive your booking request, you will receive confirmation of your booking by email within 24 hours. You will then receive further course details about a week before the course. If you do not receive a confirmation email from us, please call us as soon as possible.

If the course is showing as full, just email us on [email protected] and we’ll offer you the opportunity to go on a cancellation list.

What happens on the day? Is there a course outline?

The trainer will follow a schedule for the day but as the groups are small, he will allow time to focus on specific assertiveness issues that individuals want to address. We address the active side of assertiveness (speaking assertively and getting people to listen to you) and also the passive side (listening and preparing before you speak).

If you have any doubts if one of our assertiveness courses is right for you, we’ll be happy to chat with you about your reasons for coming and how the day can help you. Please email us ([email protected]) or call on 01364 649155.

Is there any follow up after the assertiveness course?

Your training doesn’t end when you leave the course. To help you keep up the momentum, you’ll leave the course with a personal assertiveness action plan. This helps you put the assertiveness skills you’ve learnt into practice in real situations at work. You’ll also have practical assertiveness exercises to use whenever you need to be assertive at work. We also like to keep in touch after the course to find out how you’re getting on. You can contact us any time for a chat or if you’d like some advice about a specific assertiveness situation that’s comes up.

What should I wear, timings, food etc..?

We suggest you dress for the course in the way you feel most comfortable. The majority of people wear ‘smartish’ casual clothes. Our assertiveness courses start at 9.30am and normally finish at 4.30pm. We have three breaks during the day for refreshments and lunch. These are included in the cost of the course. If you have any special dietary requirements, just let us know beforehand so we can let the venue know.

What type of people generally attend your assertiveness training courses?

We meet a wide range of people on our assertiveness courses. Some book through their employer and others book the course privately. Most people attend for work-related reasons. Our delegates’ experience levels vary greatly; some struggle with being assertive within a management role, others are more junior employees who are being encouraged to be more assertive with colleagues or clients. Our small group sizes make it possible to address everyone’s assertiveness issues, regardless of their background, experience or seniority.

Do I need to complete any pre-course material?

You don’t need to bring anything with you or do any work before our assertiveness training courses. We’ll give you comprehensive handouts during the day which you can make notes in and take away with you.

What happens if I need to cancel my place on one of your assertiveness training courses?

You can cancel your place at any time. Cancellation fees may occur. For more information please refer to our terms and conditions.

I have a specific assertiveness issue to deal with at work – will there be time to address my concerns?

Yes. We keep the numbers small on our assertiveness training courses (maximum six people per course) so that we can get to know you properly. This makes it possible for us to address a specific assertiveness issue or difficulty you’re having at work.

Assertiveness Training