How Can We Help?
Here are our most frequently asked questions. If you can’t find an answer please call or email us
00 44 (0)1364 649155
Frequently Asked Questions
What’s your booking procedure?
If you are booking a face to face public course, the quickest way is to click on any ‘Book Now’ button and you will be taken to the relevant booking page. Here you’ll have the opportunity to complete a booking form and choose your payment method. If you are funding the course privately, we ask for payment immediately by credit card. If you are paying through an organisation you have the option of receiving an invoice. Alternatively, you can reserve your place by calling or emailing us. Once we receive your booking request, you will receive confirmation of your booking by email within 24 hours. You will then receive further course details about a week before the course. If you do not receive a confirmation email from us, please call us as soon as possible.
Booking our remote ‘Come Across With Confidence’ course is easy. Please complete the booking form with your details. If you’re from a company, we’ll send you an invoice. If you’re a private individual, we’ll send you a credit card link to confirm your place. If the course is showing as full, just email us on [email protected] and we’ll offer you the opportunity to go on a cancellation list.
What technology do I need to join a remote course?
You’ll need a reliable internet connection. We run our remote training using the zoom app. It’s very easy to use and we’ll send you a joining link and instructions a few days before the first session.
How does your money back guarantee work?
Investing in personal development training can mean a financial commitment. We want you to be 100% happy with your choice of training provider. Whilst we can’t guarantee ‘life-changing’ results for everyone, we do expect you to leave our courses with a clear focus and precise knowledge of what you can personally do to become more confident and assertive. Each course comes with a money back guarantee in this respect. If you’re not completely happy, please let our trainer know on the day and then email us with your details.
Our on-line confidence course – ‘The 4 Step Confidence Plan’ comes with its own money back guarantee. We ask that you follow the plan set out over a 28 day period and follow Mike’s guidelines. If you don’t feel you have learnt how to be more confident after this time we’ll refund your money.
What happens if I need to cancel my booking?
We understand that plans can change and there may be circumstances when you need to change your booking. If you let us know in good time, we will try our utmost to accommodate you by swapping your booking to another date without any charge. You can find our full cancellation policy here.
What time do your face to face courses start and finish?
Both our confidence courses and assertiveness training courses start at 9.30am and finish at 4.30pm. Refreshments and a sandwich lunch are included in the cost of the course. Please do inform us of any special dietary requirements in advance so we can inform the venue. If you need to arrive late or leave early please do let us know so our trainer can accommodate you.
What are the timings of your remote training courses?
We coordinate and arrange timings for our remote courses when the course becomes full. This allows us to accommodate a group of delegates who may be in different time zones.
Do you offer any discounts?
We offer a 10% discount if you work for a charity. Please let us know at the time of booking by writing a note on the booking form. If you are booking places for 3 or more people please do contact us for a group discount.
Is there a maximum and minimum number of delegates per course?
With the exception of some of our tailored in-house courses, there will never be more than six delegates on a face to face or remote course. We do not run a course with less than four people.
How can I get my login details for your on-line resources?
When you book a place on any of our courses you will also be entitled to free access to our library of on-line resources. This includes bite-sized videos, 8 personality questionnaires plus useful downloads and exercises. You can find the resources in our Member’s Area. You will receive your login details after the course.
Do you offer any free confidence training?
We have a huge variety of free learning resources on this website. These include a free mini online ‘learn to say no‘ course plus our free ‘What’s my Communication Style?’ personality test. You can also sign up to Mike’s regular self-confidence tips once a week.
I’m really not sure which is the best course for me. What do you suggest?
It’s important to us that you get the most from our courses. We really want to help you in the best way possible. If you are unsure about whether our courses will be suitable for your personal needs we strongly suggest that you give us a call. We will be honest with you and we won’t pressurise you! We don’t want you to book a course which won’t help you. We will explain our training options in more detail so you can make an informed decision.
Do you offer in-house group training for organisations?
Our in-house training courses cover; building confidence, assertiveness skills, presentation skills, handling conflict, team communication and performance appraisals. We provide training throughout the UK and our competitive daily rate makes this a cost effective training option for businesses. Once we understand your requirements, we’ll provide a detailed training proposal and draft course outline. We tailor each course to the size and culture of the organisation as well as the delegates’ level of experience. Please call us to discuss your requirements – 01364 649155
What happens on the remote confidence course? Is there an outline?
Our ‘Come Across With Confidence’ remote course is informal. It is run live by video link over two sessions, each three hours long. There will be a short break in the middle of each session. There is a one day gap between each session. There is a structure to the sessions but due to the nature of the subject, it isn’t set in stone. As the groups are very small, Mike can focus on specific confidence challenges that arise. That way everyone can get the most from the sessions. Mike addresses the physical side of confidence (body language, voice, assertiveness, communication style) and also the mental side (positive thinking, negativity, self-esteem, self-doubt). If you feel a little anxious about attending, there’s no need to. The others on the course will be coming for similar reasons to you. If you have any doubts if one of our courses is right for you, Mike will be happy to chat to you about your reasons for coming and how he can help you. Please email him ([email protected]) or call on + 44 (0)1364 649155.