How Can We Help?
Here are our most frequently asked questions. If you can’t find an answer please call or email us
00 44 (0)1364 649155
Frequently Asked Questions
What’s your booking procedure?
Once you’ve chosen your course, date and venue you can reserve a place in one of three ways. The quickest way is to click on any ‘Book Now’ button and you will be taken to the relevant booking page. Here you’ll have the opportunity to complete a booking form and choose your payment method. If you are funding the course privately, we ask for payment immediately by credit card. If you are paying through an organisation you have the option of receiving an invoice. Alternatively, you can reserve your place by calling or emailing us. Once we receive your booking request, you will receive confirmation of your booking by email within 24 hours. You will then receive further course details about a week before the course. If you do not receive a confirmation email from us, please call us as soon as possible.
How does your money back guarantee work?
Investing in personal development training can mean a financial commitment. We want you to be 100% happy with your choice of training provider. Whilst we can’t guarantee ‘life-changing’ results for everyone, we do expect you to leave our courses with a clear focus and precise knowledge of what you can personally do to become more confident and assertive. Each one day course comes with a money back guarantee in this respect. If you’re not completely happy, please let our trainer know on the day and then email us with your details and we’ll refund your course cost minus the venue charge.
Our on-line confidence course – ‘The 4 Step Confidence Plan’ comes with its own money back guarantee. We ask that you follow the plan set out over a 28 day period and follow Mike’s guidelines. If you don’t feel you have learnt how to be more confident after this time we’ll refund your money.
What happens if I need to cancel my booking?
We understand that plans can change and there may be circumstances when you need to change your booking. If you let us know in good time, we will try our utmost to accommodate you by swapping your booking to another date without any charge. You can find our full cancellation policy here.
What time do your courses start and finish?
Both our confidence courses and assertiveness training courses start at 9.30am and finish at 4.30pm. Refreshments and a sandwich lunch are included in the cost of the course. Please do inform us of any special dietary requirements in advance so we can inform the venue. If you need to arrive late or leave early please do let us know so our trainer can accommodate you.
Do you offer any discounts?
We offer a 10% discount if you work for a charity. Please let us know at the time of booking by writing a note on the booking form. If you are funding the course yourself and paying privately by credit card we offer a 5% discount. Please apply the coupon code 5BBDC and the total will automatically be adjusted. If you are booking places for 3 or more people please do contact us for a group discount.
Is there a maximum and minimum number of delegates per course?
There will never be more than 6 people on a course. That’s guaranteed. We do not run a course with less than 3 people.
How can I get my login details for your on-line resources?
When you book a place on any of our face to face one day courses you will also be entitled to free access to our library of on-line resources. This includes bite-sized videos, 8 personality questionnaires plus useful downloads and exercises. You can find the resources in our Member’s Area. If you paid for your course by credit card you will automatically become a course member and can access the resources using your email and password created at the time of payment. If you paid using BACS we will send your details after the course.
Do you offer any free confidence training?
We have a huge variety of free learning resources on this website. These include a free mini online ‘learn to say no‘ course plus our free ‘What’s my Communication Style?’ personality test. You can also sign up to Mike’s regular self-confidence tips.
I’m really not sure which is the best course for me. What do you suggest?
It’s important to us that you get the most from our courses. We really want to help you in the best way possible. If you are unsure about whether our courses will be suitable for your personal needs we strongly suggest that you give us a call. We will be honest with you and we won’t pressurise you! We don’t want you to book a course which won’t help you. We will explain our training options in more detail so you can make an informed decision.
Do you offer in-house group training for organisations?
Our in-house training courses cover; building confidence, assertiveness skills, presentation skills, handling conflict, team communication and performance appraisals. We provide training throughout the UK and our competitive daily rate makes this a cost effective training option for businesses. Once we understand your requirements, we’ll provide a detailed training proposal and draft course outline. We tailor each course to the size and culture of the organisation as well as the delegates’ level of experience. Please call us to discuss your requirements – 01364 649155