Assertiveness Training Courses

Designed specifically for people who want to be more assertive at work

What’s covered on this course….

Being influential when dealing with challenging people.
Getting your message across in an engaging and confident way especially when under pressure.
Being noticed and listened to at meetings and be engaging when giving presentations.
Handling conflict diplomatically and professionally.
Saying NO positively and confidently when you need to.

Our Assertiveness training courses can be delivered as….

We guarantee a maximum of 6 delegates per course
One day course from 0930 to 1630
Venues in London, Bristol & Birmingham
Free access to our library of on-line resources

Click here for dates and prices

We charge by day not by delegate
Prices start from £995 per day
Tailored to your organisation’s requirements
Courses across UK and Europe

Contact us – 01364 649155

Zamir Gara

Zenimax Media

Brilliant. I am definitely going to take into consideration what I've learned on the course and use that in my every day life. I have learned things I didn't know about myself. Mike is a great trainer, made us feel welcome from the start. Definitely helped open my eyes.

Phil Thomas

Private Individual

Excellent value. I am leaving with a better understanding of myself and the resources to cope with situations both now and in the future. The course was brilliantly tailored to us as a group & individually.

Seema Tailor

Farnborough International

It's a great interactive and informative course with Mike exploring and demonstrating valuable tools which can be used in the wider world. The exercises were extremely beneficial and the course content really relevant and coherent. Very beneficial to be part of a small group. Mike is very thorough and supportive throughout the day.

Julia Crow

Private Individual

Max 6 people is ideal. I love the time spent on each person. This is real quality and where change happens; when we had the chance to share and discuss. You have a fantastic approach ie. totally non-judgmental. I really appreciate it.

Laura Forehead

Primark Stores

Very good. Pushed me out of my comfort zone without feeling too uncomfortable. Realised a lot about myself and that I am the only one holding myself back and only I can fix it! Thank you.

Jaspal Swatch

RBS

I thought the course was excellent and was delivered in a very engaging and professional way. Trainer customised the course and was very attentive. I loved the practical elements and the feedback.

Jignesh Gohil

Hospital of St John & St Elizabeth

Excellent course. I understand now what's holding me back from progressing and developing. Provided me with an opportunity to express myself in an environment where others are facing similar obstacles. Thank you Mike for being the catalyst for good things to come.

Tom Edwards

KCI (Acelity)

Very broad range of topics and a huge variety of tips and tricks shared. The course was individually tailored to our personal needs and insecurities. I was concerned that my needs might not fall under the scope of the course but that wasn't a problem because Mike adapted perfectly. Very engaging and detailed course.

Jacqueline Clarke

Leonardo Ltd

Excellent. I've attended two courses now. I like Mike's style and the fact he really does care. I enjoy the small class size - the environment is easy to adapt to and participate in. A huge thank you. You've made me feel so much better. I feel I've got my mojo back! 🙂

Assertiveness Training Course Overview…

Our assertiveness training courses give delegates the skills to be assertive in work situations. Delegates learn how to use different behaviours to deal assertively with colleagues, managers, suppliers and customers. They discover how to influence people and maintain a positive working relationship, even when someone challenges their opinion or disagrees with them.

Our courses are suitable for all levels of seniority. They are beneficial for anyone who struggles to assert themselves in challenging situations and wants to be more influential in the work environment.

Example course outline …

Introduction

Course objectives and overview.
Identifying what constitutes ‘assertiveness’ in a work environment.

Understanding your natural assertiveness style

Revealing if your natural communication style is helping or hindering you being assertive.
Discovering your instinctive assertiveness style when you’re under pressure.
Knowing how and when to adapt your assertiveness style to really influence a challenging situation in the workplace.

Assertive behaviours

Exploring different ways to be assertive and influential in work situations.
Understanding the passive and active sides of assertiveness.
Using your body language and voice assertively to get people to listen to you and respect your opinion.

Assertive language

Focusing your message and knowing what you want to achieve.
Using positive language even when communicating messages people don’t want to hear.
Finding a way to enthuse people by making your message positive even when they disagree with you.

Confidence and assertiveness

Feeling comfortable and having confidence when presenting your opinion assertively to seniors.
Overcoming shyness when speaking in front of a group at work meetings.
Turning nerves or anxiety into positive traits that actually help, rather than hinder you when you need to be assertive.

Assertiveness in practice

Saying ‘No’ assertively when a work colleague asks you to do something that will affect your other priorities.
Using work meetings as a focus for adopting assertive behaviour.
Dealing with conflict assertively and sensitively.
Developing a personal assertiveness action plan focused specifically on your work responsibilities.

Click here for one day public assertiveness courses
Contact us for more information about group in-house assertiveness training courses

Why Choose Think Confidence…

Small Groups, specialist trainer and FREE post course learning resources

Our Assertiveness trainer Mike McClement, has been a personal development coach (specialising in confidence and assertiveness skills) for over 20 years. He’s the author of the best selling book, Brilliant Self-Confidence. Mike is deeply passionate about sharing his wealth of knowledge and experience; he really does want to help you build your self-confidence. He has helped thousands of people move beyond their comfort zone to create real change in their lives.

We guarantee there will only be 6 people on your course. A small group means a relaxed and informal atmosphere. We want you to feel comfortable and happy. With just 6 people, Mike can get to know you. Although each person’s overall reason for attending will be the same – to be more ‘assertive’, they will have their own personal reasons for coming too. Mike will have time to help you as an individual. This makes a huge difference; people tell us it is one of the main reasons this course is so successful.

All participants on our face-to-face courses receive FREE access to our on-line learning resources. It’s a library jam-packed full of videos, downloads and exercises. What’s more, you can access 8 Personality Tests which give a thorough insight into how you naturally come across and behave in certain situations. Your results will act as a helpful self-improvement tool and a solid cornerstone for personal development.

If you’re not sure if this course is right for you, please call us on 01364 649155 so we can explain the day in more detail. We want you to get the very most from the assertiveness course. It’s important to us that you feel happy and comfortable with your choice.

Click here for one day public assertiveness courses
Contact us for more information about group in-house assertiveness training courses

Some of the organisations we’ve worked with…

Private Sector

2 Sisters Group, A4 Design & Print, ABC Self Store, AB Agri, Accessible Transport Group, Active Learning, ACS Construction, Aeroflex International, Agilisys, Agility Medical, AHDB, Airbus Helicopters, Air Tanker Services , Alberto Culver, Alfresco Software, Allow, Alstom Power, Alton Towers Resort, Alwyns LLP, Amido, Amlin, Amplicon Liveline, Arden House Residential Care, Arthur Morrice, Annington, Areva T & D, ASAP Fire Systems, Atkins Global, AUEA, Avery Weigh Tronix, Aviva, Avon & Bristol Law Centre, AXA Insurance, AXA Corporate Solutions, Baily Garner LLP, Bam Nuttall, Basekit Platform, Bayer Healthcare, Bath Institute of Rheumatic Diseases, BCD Travel, Beaming Baby, Beazley Group, BetFred, BG Group, BHH Clinical Commissioning Group, Big Hand, Binding Site Group, BlueFish Intelligence, BMS Group, Book Trust, Booking.com, Books 2 Door, Bovill, Bulk Powders, Bristol Debt Advice Centre, Bristol Fluid Systems, Bristol PCT, Bullring, Birmingham, Camping and Caravanning Club, Capital Pleasure Boats, Carbon Trust, Carlsberg, Castle Vale Community Housing, Cardtronics UK, Carter Backer Winter, Cashflows Europe, Cats Protection, Cazenove Capital Management, CCL City Training, Centrica Energy, Centre for Sustainable Energy, Certsure, Chapman Freeborn International, Charles Russell, Clarasys, Clevedon Medical Centre, Cockett Marine Oil, Colebrook Bosson Saunders, Commerzbank, Conscious Solutions, Cookson Precious Metals, Coolair, Creative Cake Company, Criteria Fieldwork, Cross Key Homes, CSL Dualcom, Curo Group, CVN Services, Daiwa Capital Markets Europe, Deafinite Interpreters, Dennis Publishing, Derwent London, DePaul UK, Derbyshire Health United, Design2E, DFDS Seaways, DGRI, DHL Flight Assembly Centre, Diamond Build, Dimensions, Direct Traffic Media, Discovery Communications Europe, Doosan Babcock Energy, Driven Worldwide, DRL, Ducalife, Dunhill Medical Trust, Dunlop Aircraft Tyres, EC Harris, Echo Environmental Services, Echo Northern Ireland, Echo Rapid India, Eduserv, EFTTEX, EIPC Ltd, Elkington & Fife, Energy Matters Nationwide, Engineering, English National Opera, Enhance Media, EON UK, Epping Forest Burial Park, E-scape Interactive, Ernst & Young, ESRI UK, Ethical Property Company, Exegesis SDM, EY, FAFU, Falcon Chambers, Farrer & co, FEC Energy, Fieldwork Education, Fireblade Automation Systems, First Community Healthcare, First Great Western, Firstkind, Fjord, Forbo Flooring, Fortis Bank, Fox Rodney, Freestead Process Technology, Friends of Westonbirt Arboretum, Gateway Family Services, Gazprom, GES, Global Crossing, Gong Communcations, Goodrich Activation Systems, Gowling WLG, Graig Shipping, Grant Thornton, Greater London Enterprise, Greensleeves Homes Trust, Griffin, Grupo Bimbo, GSK, GVA, Halcrow Property, Hamstead Book Keeping, Hatfield Philips, Healthwatch Surrey, Heritage Lottery Fund, HF Trust Ltd, Hospital Records, Household Design, How to Moodle, HSBC Securities Services, Huntswood, Ichange Management, Ideagen, IFS Defence, IGF Group, ILS, Imerys Minerals, IMG, Indepth Hygiene Services, Invista Electrical, Integron Managed Solutions, IOP Publishing, IPL, ISP, IT Data Consulting, Jac Travel, Jasper Films, Jaymart Rubber, JGP Resourcing, John Sisk & Son, Jurys Inn, Kavanagh Retailing (UK), Keltec, Kineta, Kingfisher, Knowledge Pool Group, Konecranes, Lamb Weston, Leapfrog, Legg Mason, Leonardo, Lew Technologies, Lion Capital, Liverpool Victoria Asset Management, Lloyds British Testing, Lloyds TSB, London Eye, MAC UK, Magellan Aerospace, Mammoth Graphics, Marketing Birmingham, Marlin Financial, Marriott Hotels, Mars Chocolate UK, Martin Randall Travel, Martyn Fiddler Associates, MCCH Society, McGraw Hill, MDP Accountancy, Mediaedge CIA , MEL Research, Mercieca, Merlin Entertainments, Merlin Housing, Miniclip, Mischon de Reya, Mitsubishi Electric Europe, Mitsubishi Pharma Europe, Molnlycke Health Care, Monitise International, Myers Beds, Myoderm, Nationwide Building Society, Natures Way Foods, Newedge UK Financial, Newnham Court Vets, Next Plc, Nordan, Nomura, Northern Rock Foundation, Notaro Homes, NPD Group, Orange Business Services, ORC International, Organix, Orthus Ltd, Osborne Clarke, Outplay, Outside in Marketing, Outsource UK, Overbury, Oxford Computer Consultants, Panacea Finance, Paradigm Housing Group, Parkinsons, Pitmans Law, Pitman Training, Pitney Bowes, Point Blank London, Porsche UK, Precor, Premier Asset Management, Premier Foods, Procure, Prime Lofts, Progress Care Solutions, Publicservice.co.uk, Pukka Herbs, QAD Europe Ltd, QBE, Qinetiq, Quidco, Quod, Quorn Foods, Rainsford, Rakuten Marketing, Rathbones, Riyad Bank, Regen SW, Resource Futures, Retail Trust, Risk Advisory Group, Robert Dyas Holdings, Rogers Stirk Harbour, Rose & Company, Rostrum, Royal Bank of Scotland Insurance, Royal College of Pathologists, Royal Philarmonic Orchestra, Royal Shakespeare Company,RSA Accident Repairs, SAIC Motor UK, Salmon, Sanofi, SCA Hygiene Products, Schneider Trading, SciSys Ltd, Scott Prenn, Secret Saviours, Selwood Housing, Sentinel, Serco, Shape Housing Association, Shell Global Solutions (UK) Siemens Healthcare Diagnostics, Simpson Millar, SKF, SkinClinics, Smarts, Smart Pipes, Smartsec Solutions, SMBC Nikko Capital Markets, Smethwick Pakistani Muslim Association, Smith & Nephew Endoscopy, Social Housing Solutions, Sock Academy, South Hook LNG Terminal, South West Screen, Sperry Rail International Ltd, Standard & Poors, Standard Bank, Stanley House Care, Statoil, Stoll, SNU Trust, Square Enix, Sub-Mission Dive Centre, Sumitomo Mitsui Banking Corporation, Sun Chemical, Sutton and East Surrey Water, SSC, Swagelok UK, Systems Engineering and Assessment, Telehouse Europe, Thames Reach, Thames Valley Housing Association, The Crown Estate, The Kings Ferry, The Norris Museum, The Royal College of Pathologists, The Scout Association, Tie Rack Retail Group, Timet, TMF Management, Tonic Life Communications, To The End, TPICAP, Trent and Dove Housing, Tribal Trowers & Hamlin, TSHC, Twentieth Century Fox Film Company , Tysers Insurance, UKTV, UK Power Networks, Urenco Chemplants, Urgo Medical, Value Retail, Vale of Aylesbury Housing Trust, Verisk Risk Rating, Verridian, Vinci, Volac International, Warrington Housing Association, Water Aid, Weightmans, Weston Hospicecare, Wessex Water, West Mercia Supplies, Westpoint Construction, White & Company, Wilsons Garage, Workspace Group, Yell Adworks, YFM, YPO

Public Sector

ADAS, Avon & Somerset Probation Trust, Avonfire and Rescue Service, Basildon Borough Council, Basingstoke and Deane Borough Council, Birmingham City Council, British Quality Foundation, CAMHS, Careers South West, CIFAS, Crown Prosecution Service, Department for Exiting The European Union (DEXEU), East Berkshire out of hours Service, East Cambridgeshire District Council, East Midlands Development Agency, English Institute of Sport, Environment Agency, Financial Ombudsman Service, Forest of Dean District Council, Forestry Commission, Havant Borough Council, Health Protection Agency, Hertfordshire County Council, Higher Education Funding Council for England, Highways Agency, Historic Royal Palaces, HM Prison Bristol, HMP Ashfield, Home Office, London Borough of Camden, London Borough of Hillingdon, Maritime & Coastguard Agency, Medics Network, Mendip District Council, Ministry of Defence, Ministry of Justice, National Housing Federation, Natural England, NICE, Nottingham City Council, North Somerset Council, North Warwickshire Borough Council, Public Health England, Office of Rail Regulation, OFWAT, ROSPA, Royal Brompton and Harefield Hospital, Royal Hospital Chelsea, Royal Society for the Prevention of Accidents, Sandwell Metropolitan Borough Council, South Gloucestershire Council, Stoke-on-Trent City Council, Surrey & Borders NHS Partnership, Swanley Town Council, University Hospitals of Coventry & Warwickshire, Vehicle Checking Agency (VCA), Welwyn Hatfield Borough Council, West Midlands Fire Service, Wiltshire County Council

Education

Ashby School, Aston Manor Academy, Baschurch C of E Primary School, Bath Spa University, Blundells School, Camphill Devon Community, City University, Clapham Manor Primary School, Cranleigh School, Department of Histopathology, Earlham Primary School, Education & Training Foundation, Estover Community College, Eton College, Evolution Centre, Great Bentley Primary School, Halesowen College, Higham Lane School, London Metropolitan University, Maidstone Grammar School, Newham Sixth Form College, Oasis, Queen Alexandra College, Radley College, The Open University, Thomas Deacon Academy, University of Exeter, University of Northampton, University of Plymouth, University of Sussex, University of the West of England, Wolverhampton Grammar School

Charities

Action For Children, Age UK (Oxfordshire), Amnesty International, Arts Council England, Association of Spina Bifida & Hydrocephalus, Castle Vale Community Housing Association, Charity Commission, Christian Aid, Dudley Mind, Girl Guiding, Groundworks, Holy Trinity Brompton, Homeless Link, Independent Age, Masonic Charitable Foundation, National Trust, Place2Be, Princes Trust, St. Loye’s Foundation, St. Stephens Aid Trust, Stonewall, Teenage Cancer Trust, Volunteer Centre Westminster, Wateraid, WAY Foundation, Weston Hospice Care, WWF, YMCA, YouthNet

We offer a 10% discount on all our assertiveness training courses to charities

Click here for one day public assertiveness courses
Contact us for more information about group in-house assertiveness training courses

Would you like more information? Download an assertiveness course overview.