Assertiveness Training Courses
Designed specifically for people who want to be more assertive at work
What’s covered on this course….
Being influential when dealing with challenging people.
Getting your message across in an engaging and confident way especially when under pressure.
Being noticed and listened to at meetings and be engaging when giving presentations.
Handling conflict diplomatically and professionally.
Saying NO positively and confidently when you need to.
Our Assertiveness training courses can be delivered as….
We guarantee a maximum of 6 delegates per course
One day course from 0930 to 1630
Venues in London, Bristol & Birmingham
Free access to our library of on-line resources
We charge by day not by delegate
Prices start from £995 per day
Tailored to your organisation’s requirements
Courses across UK and Europe
Contact us – 01364 649155
Jacqueline ClarkeLeonardo Ltd
Excellent. I've attended two courses now. I like Mike's style and the fact he really does care. I enjoy the small class size - the environment is easy to adapt to and participate in. A huge thank you. You've made me feel so much better. I feel I've got my mojo back! 🙂
Zamir GaraZenimax Media
Brilliant. I am definitely going to take into consideration what I've learned on the course and use that in my every day life. I have learned things I didn't know about myself. Mike is a great trainer, made us feel welcome from the start. Definitely helped open my eyes.
Laura ForeheadPrimark Stores
Very good. Pushed me out of my comfort zone without feeling too uncomfortable. Realised a lot about myself and that I am the only one holding myself back and only I can fix it! Thank you.
Tom EdwardsKCI (Acelity)
Very broad range of topics and a huge variety of tips and tricks shared. The course was individually tailored to our personal needs and insecurities. I was concerned that my needs might not fall under the scope of the course but that wasn't a problem because Mike adapted perfectly. Very engaging and detailed course.
Seema TailorFarnborough International
It's a great interactive and informative course with Mike exploring and demonstrating valuable tools which can be used in the wider world. The exercises were extremely beneficial and the course content really relevant and coherent. Very beneficial to be part of a small group. Mike is very thorough and supportive throughout the day.
I thought the course was excellent and was delivered in a very engaging and professional way. Trainer customised the course and was very attentive. I loved the practical elements and the feedback.
Julia CrowPrivate Individual
Max 6 people is ideal. I love the time spent on each person. This is real quality and where change happens; when we had the chance to share and discuss. You have a fantastic approach ie. totally non-judgmental. I really appreciate it.
Phil ThomasPrivate Individual
Excellent value. I am leaving with a better understanding of myself and the resources to cope with situations both now and in the future. The course was brilliantly tailored to us as a group & individually.
Jignesh GohilHospital of St John & St Elizabeth
Excellent course. I understand now what's holding me back from progressing and developing. Provided me with an opportunity to express myself in an environment where others are facing similar obstacles. Thank you Mike for being the catalyst for good things to come.
Assertiveness Training Course Overview…
Our assertiveness training courses give delegates the skills to be assertive in work situations. Delegates learn how to use different behaviours to deal assertively with colleagues, managers, suppliers and customers. They discover how to influence people and maintain a positive working relationship, even when someone challenges their opinion or disagrees with them.
Our courses are suitable for all levels of seniority. They are beneficial for anyone who struggles to assert themselves in challenging situations and wants to be more influential in the work environment.
Example course outline …
Course objectives and overview.
Identifying what constitutes ‘assertiveness’ in a work environment.
Understanding your natural assertiveness style
Revealing if your natural communication style is helping or hindering you being assertive.
Discovering your instinctive assertiveness style when you’re under pressure.
Knowing how and when to adapt your assertiveness style to really influence a challenging situation in the workplace.
Exploring different ways to be assertive and influential in work situations.
Understanding the passive and active sides of assertiveness.
Using your body language and voice assertively to get people to listen to you and respect your opinion.
Focusing your message and knowing what you want to achieve.
Using positive language even when communicating messages people don’t want to hear.
Finding a way to enthuse people by making your message positive even when they disagree with you.
Confidence and assertiveness
Feeling comfortable and having confidence when presenting your opinion assertively to seniors.
Overcoming shyness when speaking in front of a group at work meetings.
Turning nerves or anxiety into positive traits that actually help, rather than hinder you when you need to be assertive.
Assertiveness in practice
Saying ‘No’ assertively when a work colleague asks you to do something that will affect your other priorities.
Using work meetings as a focus for adopting assertive behaviour.
Dealing with conflict assertively and sensitively.
Developing a personal assertiveness action plan focused specifically on your work responsibilities.
Why Choose Think Confidence…
Small Groups, specialist trainer and FREE post course learning resources
Our Assertiveness trainer Mike McClement, has been a personal development coach (specialising in confidence and assertiveness skills) for over 20 years. He’s the author of the best selling book, Brilliant Self-Confidence. Mike is deeply passionate about sharing his wealth of knowledge and experience; he really does want to help you build your self-confidence. He has helped thousands of people move beyond their comfort zone to create real change in their lives.
We guarantee there will only be 6 people on your course. A small group means a relaxed and informal atmosphere. We want you to feel comfortable and happy. With just 6 people, Mike can get to know you. Although each person’s overall reason for attending will be the same – to be more ‘assertive’, they will have their own personal reasons for coming too. Mike will have time to help you as an individual. This makes a huge difference; people tell us it is one of the main reasons this course is so successful.
All participants on our face-to-face courses receive FREE access to our on-line learning resources. It’s a library jam-packed full of videos, downloads and exercises. What’s more, you can access 8 Personality Tests which give a thorough insight into how you naturally come across and behave in certain situations. Your results will act as a helpful self-improvement tool and a solid cornerstone for personal development.
If you’re not sure if this course is right for you, please call us on 01364 649155 so we can explain the day in more detail. We want you to get the very most from the assertiveness course. It’s important to us that you feel happy and comfortable with your choice.
Some of the organisations we’ve worked with…
We offer a 10% discount on all our assertiveness training courses to charities