Assertiveness Course London
Designed specifically for people who want to be more assertive at work
Coming across assertively can be a challenge, particularly when the pressure’s on.
This course won’t just help you to come across assertively, it will open up a whole host of new opportunities for you. You’ll feel empowered mentally and physically to interact assertively with colleagues or seniors. Being assertive is a skill that can help you be taken seriously, climb the corporate ladder and succeed in your professional and personal life.
This course will help you to….
Be influential when dealing with challenging people.
Get your message across in an engaging and confident way especially when under pressure.
Be noticed and listened to at meetings and be engaging when giving presentations.
Handle conflict diplomatically and professionally.
Say NO positively and confidently when you need to.
PLUS you’ll receive free access to…
Our post-course learning resources. A library jam packed with hundreds of bite-sized videos, downloads and practical exercises. Also enjoy free access to all our Personality Questionnaires including the Reality Check Questionnaire; a unique way of finding out how other people really see you.
Some comments from recent courses…
The comments below have been taken verbatim from our course exit questionnaires. 100% of our delegates rate our courses as excellent or very good.
Jassim AllowatiJJS Ltd
The course was great. The trainer is heartfelt and approachable. I would 100% recommend this course to anyone who struggles with confidence or assertiveness. I've learnt a lot about myself and feel good about my potential to go out and be better my in work and personal life.
Christine EllisCross Keys Homes
Very good. I thought it worked well alongside the confidence course I'd previously attended. Helped to cement what I'd learnt. Excellent course. Very beneficial. Thank you.
Leigh RoseFarnborough International
I thought it was great. The right balance of information and participation. I'm really pleased I was pushed out of my comfort zone. Much needed! Thank you for everything. A real eye opener. I have learnt many positive tools to help me develop my confidence and be more assertive.
Diane MarkeyBletchley Park Trust
I have learnt how to come across more confidently, how to play to my strengths and change my mindset. Really insightful and useful. I'm looking forward to putting it into practice and helping myself. Trainer was brilliant!
Tom EdwardsKCI (Acelity)
Very broad range of topics and a huge variety of tips and tricks shared. The course was individually tailored to our personal needs and insecurities. I was concerned that my needs might not fall under the scope of the course but that wasn't a problem because Mike adapted perfectly. Very engaging and detailed course.
CJ HarrisonThe Crewing Company
Excellent course, personally tailored to the delegates. Mike [the trainer] made a huge effort to learn about each one of us and as such delivered a very personal course which I am sure will have a huge impact for me moving forwards. Thank you!!
Lauren Ter KuileHealthwatch Surrey
I feel empowered to take control of my time and the way I communicate with a group and difficult individuals. The course offers lots of techniques and tips to help you 'back yourself'. Thank you.
Seema TailorFarnborough International
It's a great interactive and informative course with Mike exploring and demonstrating valuable tools which can be used in the wider world. The exercises were extremely beneficial and the course content really relevant and coherent. Very beneficial to be part of a small group. Mike is very thorough and supportive throughout the day.
Julia CrowPrivate Individual
Max 6 people is ideal. I love the time spent on each person. This is real quality and where change happens; when we had the chance to share and discuss. You have a fantastic approach ie. totally non-judgmental. I really appreciate it.
Laura ForeheadPrimark Stores
Very good. Pushed me out of my comfort zone without feeling too uncomfortable. Realised a lot about myself and that I am the only one holding myself back and only I can fix it! Thank you.
I thought the course was excellent and was delivered in a very engaging and professional way. Trainer customised the course and was very attentive. I loved the practical elements and the feedback.
Jenny LingardNuffield Health
Very good course. Small number of delegates made it easy to communicate with each other and to become confident within the group. Thank you for a very useful and interesting day.
You can absolutely tell that the course has been created over many years of experience and involves lots of incredibly helpful advice. Great group engagement and really helpful to be in a small group.
Laura RosierPrimark Stores
Very well planned out with a balance between listening and participating. Easy for people at all levels of self-confidence. Great course! I will be recommending to friends and colleagues. Useful for anyone.
Jignesh GohilHospital of St John & St Elizabeth
Excellent course. I understand now what's holding me back from progressing and developing. Provided me with an opportunity to express myself in an environment where others are facing similar obstacles. Thank you Mike for being the catalyst for good things to come.
Anshul AgrawalInstant Solutions
It was a great course. A lot of ground covered. It is part of a journey and gives you tools to help make a positive impact and gain more control of your life.
Hannah MoyesBBS Consultants
Really useful session. Great feedback and tips that I will cherish! Mike is a great trainer. Couldn't fault him. Thanks for pushing me out of my comfort zone!
Sarah LyonsMartin Randall Travel
Brilliant! It was great to receive such personalised advice and also to learn to from the other members of the group. Thank you!
Steve SnellLondon Borough of Redbridge
Excellent! It is a day of self-reflection, understanding and improvement that will be of immediate benefit to me. Full of practical tips and advice on overcoming confidence challenges. Thank you Mike.
Phil ThomasPrivate Individual
Excellent value. I am leaving with a better understanding of myself and the resources to cope with situations both now and in the future. The course was brilliantly tailored to us as a group & individually.
Read more testimonials here
Our Assertiveness Training courses are delivered as….
We guarantee a maximum of 6 delegates per course
One day course from 0930 to 1630
Venues in London, Bristol & Birmingham
Free access to our library of on-line resources
We charge by day not by delegate
Flexible duration, timings and venue
Tailored to your organisation’s requirements
Free access to our library of on-line resources
Open Assertiveness Courses… When and Where?
ISH Venues, One Park Crescent, W1W 5PN
Our next available courses…
Places are very limited. We only take 6 people per course!
The cost for one person is £329. This includes lunch, refreshments, access to our post course learning materials & vat. There’s nothing else to pay.
Can’t find a date that suits? We also run assertiveness training in Birmingham and Bristol as well as in-house group assertiveness training courses
Would you like more course information? Download our course brochure.
Assertiveness Course Overview
Our assertiveness course gives delegates the skills to be assertive in work situations. Delegates learn how to use different behaviours to deal assertively with colleagues, managers, suppliers and customers. They discover how to influence people and maintain a positive working relationship, even when someone challenges their opinion or disagrees with them.
The course is suitable for all levels of seniority. It’s beneficial for anyone who struggles to assert themselves in challenging situations and wants to be more influential in the work environment.
Here’s a brief guide to the day…
The course is relaxed and informal. You’ll be one of a small group (maximum 6 people), all of whom will be there for similar reasons to you. Mike McClement will be running the course. He’ll be able to get to know you and focus on your personal reasons for attending. You won’t find yourself under any pressure to do anything you don’t want to do during the day. There won’t be any role play or acting exercises to perform.
Course objectives and overview.
Identifying what constitutes ‘assertiveness’ in a work environment.
Understanding your natural assertiveness style
Revealing if your natural communication style is helping or hindering you being assertive.
Discovering your instinctive assertiveness style when you’re under pressure.
Knowing how and when to adapt your assertiveness style to really influence a challenging situation in the workplace.
Exploring different ways to be assertive and influential in work situations.
Understanding the passive and active sides of assertiveness.
Using your body language and voice assertively to get people to listen to you and respect your opinion.
Focusing your message and knowing what you want to achieve.
Using positive language even when communicating messages people don’t want to hear.
Finding a way to enthuse people by making your message positive even when they disagree with you.
Confidence and assertiveness
Feeling comfortable and having confidence when presenting your opinion assertively to seniors.
Overcoming shyness when speaking in front of a group at work meetings.
Turning nerves or anxiety into positive traits that actually help, rather than hinder you when you need to be assertive.
Assertiveness in practice
Saying ‘No’ assertively when a work colleague asks you to do something that will affect your other priorities.
Using work meetings as a focus for adopting assertive behaviour.
Dealing with conflict assertively and sensitively.
Developing a personal assertiveness action plan focused specifically on your work responsibilities.
Why Choose Think Confidence…
Small Groups, specialist trainer and FREE post course learning resources.
Your trainer – Mike McClement – has been a personal development coach (specialising in confidence and assertiveness skills) for over 20 years. He’s the author of the best selling book, Brilliant Self-Confidence. Mike is deeply passionate about sharing his wealth of knowledge and experience; he really does want to help you build your self-confidence. He has helped thousands of people move beyond their comfort zone to create real change in their lives.
We guarantee there will only be 6 people on your course. A small group means a relaxed and informal atmosphere. We want you to feel comfortable and happy. With just 6 people, Mike can get to know you. Although each person’s overall reason for attending will be the same – to be more ‘assertive’, they will have their own personal reasons for coming too. Mike will have time to help you as an individual. This makes a huge difference; people tell us it is one of the main reasons this course is so successful.
All participants on our face-to-face courses receive FREE access to our on-line learning resources. It’s a library jam-packed full of videos, downloads and exercises. What’s more, you can access 8 Personality Tests which give a thorough insight into how you naturally come across and behave in certain situations. Your results will act as a helpful self-improvement tool and a solid cornerstone for personal development.